In Their Own Words

Northwest HealthCare

A customer-centered focus revitalizes an underperforming community hospital

Following a period of decline for this acute care hospital, Christner worked with the owner to reposition it in the marketplace. We explored opportunities to combine hospital facilities with a lifestyle retail development in order to re-image the campus and raise awareness of the BJC brand. While the overall development was not implemented, the success of the NorthWest facility is demonstrated. The community has access to 24-hour emergency care and outpatient services delivered in a setting more reminiscent of an upscale hotel than a traditional hospital.

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Size: 46,000 sf (with expansion capacity to 80,000 sf)
Status: Completed 2004

<p>A signature image creates a beacon for the community.  The Emergency entrance is intentionally understated, located at the rear of the health center.</p>

A signature image creates a beacon for the community. The Emergency entrance is intentionally understated, located at the rear of the health center.

<p>Entrance 'lanterns' are retail-like and create a recognizable identity.</p>

Entrance 'lanterns' are retail-like and create a recognizable identity.

<p>This light-filled lobby gallery connects all outpatient services.  It features rotating art displays for purchase from local artists, a coffee bar, and multiple seating areas with internet access.</p>

This light-filled lobby gallery connects all outpatient services. It features rotating art displays for purchase from local artists, a coffee bar, and multiple seating areas with internet access.

<p>Hand-made mahogany porch furniture in the lobby further emphasizes the hotel-like feel created by the interior design team.</p>

Hand-made mahogany porch furniture in the lobby further emphasizes the hotel-like feel created by the interior design team.

<p>Wood tones create warmth in the ED, and a large nursing station allows quick access to patients.</p>

Wood tones create warmth in the ED, and a large nursing station allows quick access to patients.

<p>Soft finishes and outdoor imagery were incorporated to humanize high-technology spaces.</p>

Soft finishes and outdoor imagery were incorporated to humanize high-technology spaces.

<p>Waiting areas convey the relaxed, hotel-like atmosphere.</p>

Waiting areas convey the relaxed, hotel-like atmosphere.

<p>This sleep lab serves as part of the Sleep Disorders Center to monitor patient activity.  The decor is designed to feel like a hotel room.</p>

This sleep lab serves as part of the Sleep Disorders Center to monitor patient activity. The decor is designed to feel like a hotel room.

<p>On this entrance sign, graphic designers echoed the building’s lantern design and introduced a leaf motif that carries throughout the hospital, including in the signage and etchings on interior glass.</p>

On this entrance sign, graphic designers echoed the building’s lantern design and introduced a leaf motif that carries throughout the hospital, including in the signage and etchings on interior glass.